Refund Policy – Lucky Cola Online Casino

At Lucky Cola Online Casino, we prioritize customer satisfaction and aim to provide an enjoyable gaming experience for all our users. Our refund policy is designed to ensure fairness and transparency in all transactions. Please read the following guidelines carefully to understand our refund process:

  1. Eligibility for Refunds:
    • Refunds are only applicable in specific circumstances as outlined below:
      • Erroneous transactions: Refunds will be issued for any accidental or erroneous deposits made by the user.
      • Technical issues: Refunds may be granted in cases where technical glitches or malfunctions disrupt the gaming experience.
      • Unauthorized transactions: If there is evidence of unauthorized use of your account leading to a transaction, refunds will be provided.
  2. Refund Request Procedure:
    • To request a refund, users must submit a formal request through our customer support channels within 7 days of the transaction.
    • The request must include relevant details such as the transaction ID, date, and reason for the refund.
  3. Refund Processing:
    • All refund requests will be carefully reviewed by our support team.
    • Refunds will be processed within 14 days of the request approval.
    • The refunded amount will be credited back to the original payment method used for the transaction.
  4. Exceptions:
    • Refunds will not be granted for losses incurred during gameplay or due to user decisions.
    • In cases where refunds are denied, users will be provided with a detailed explanation.
  5. Contact Us:
    • For any inquiries or assistance regarding refunds, please contact our customer support team through the following channels:
  6. Policy Updates:
    • Lucky Cola Online Casino reserves the right to update or modify the refund policy at any time. Users will be notified of any changes through our website or other communication channels.

By using our services, you agree to adhere to the terms and conditions outlined in this refund policy. We appreciate your cooperation and trust in Lucky Cola Online Casino.

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